I Can't Believe Some Business Professionals and Owners Still Don't Know, "What's A Virtual Assistant"?

Firstly, I must apologize for not blogging for May; I was networking heavily.  I attended a networking meeting three days ago, and I was surprise to find out  that there are still business professionals and owners who don't know, "Who are Virtual Assistants' or What services we offered". 

In 2009, I offered a free webinar to address the questions of, "What Is A Virtual Assistant".  Response were overwhelming, but most of the slot were reserve by other Virtual Assistants' what I was looking for were Business Owners and Business Professional not affiliated with the Virtual Assistants industry to attend the webinar. 

In October 2012, we will start our registration for another Webinar, which will be held for  Business Owners and Professionals only; and it will be a paid Webinar. The actual Webinar will be held in February  and June 2013 each with 100-space availability.

 I will invite Virtual Assistants’ with niches, in Web Design or Development, Accountant, Bookkeeping, Recruitments, QuickBooks, Desktop Publishing, Ecommerce, Legal, Researching and Investigations, Event Planner, etc.  This list is not inclusive; I will add more niches as we approach the date.  The concept of this webinar is to have Business Owners and Professional asks questions of Virtual Assistant that specializes in our field and must operate as a Full time Virtual Assistant.  All Virtual Assistant must be a business which  is Incorporated or is a LLC  or a Sole Proprietor  to answer the questions.  Some VA will walk away with new clients others will not.  Those are the break, so VA get your elevator speech together.  I will start registration for VA’s after more than  half the spots have been sold.  

Remember we’re all in this together, if one Virtual Assistant perform work that is unsatisfactory for a client, it will reflect badly on our industry.  Lets’ help the Business world find out who and what we are in a positive light and show them how we can become an efficient, effective and valuable part of their business. We Are A Business Professional and Owner Valuable Asset, We Are Virtual Assistant.

Phyllis L Jackson
Ms. Evas' President
Uniquely40's CEO/ Founder

MS EVA
Multi Service Excellent Virtual Assistant
Your Outsourcing Professional Assistant
Supporting Business Anywhere, We're Wordlwide
http://www.excellentvirtualassistant.com/
718-673-9223

Uniquely40
http://www.uniquely40.com/
We Do More Than Just Typing
800-648-1093
Skype: uniquely40

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MY CLIENTS - WHAT I HAVE LEARNT

WHAT I HAVE LEARNT

I have learnt, my clients now are the best.  They’re professional and they know exactly what they type of work they want performed.  We don’t go back and forth with questions that have been asked a million times before.  Why you ask I could say this, well I have instituted a better way of communicating with my clients. 

 My first initial contact with my clients is a free consultation which is recorded; the client is informed of the consultation being recorded. From that a proposal, retainer or project agreement is prepared.  One is email along with the recording to the client.  Whatever is said or negotiated on in the free consultation is mentioned in the contract.    If the client requires a second consultation before the signing of the contract, that client must first set up a special consultation with me which could be a paid or not paid consultation.  It is that simple, I hate stress so I have instituted a better way to service my clients.

What I give back, is my attentiveness to their projects and my availability beyond my office hours. I have extended office hours,  Monday to Thursday from 5:30 p.m. to 8:00 p.m.and two (2) after hour voicemails which operates Monday to Thursday from 8:00 p.m. to 11:30 p.m. EST.  One for the East Coast and Central time zones and other for the West Coast and Mountain time zones.  I have also added an onboard client’s only voicemail, if I am unavailable for a length of time my clients can call and leave detail instructions of what needs to be done in the next 12 to 24 hours.  This number is made available only to my onboard client’s.  This is the first thing I check at the beginning of my day, along with my task board.

During the course of my work day, my workspace is opened to the project (s) I am working on; I am either emailing, texting, chatting with my clients, via Skype or our website customer service chat app.  I rarely answer the phone; my system is forwarded to my back up.

You might say I am leaving myself available at all time for my client, I don’t think so; I am giving them the service they requested.  If an emergency arises, I’ll notify my clients and my back up handles the assignments for the day.  Also, my clients know that after 11:30 p.m. Monday to Friday I am no longer available. 

With each signed contract, I enclose the day’s I will not work, my vacation for the year and my terms and policies.  Each year onboard clients receive my schedule.  To some  it may sound that I am to organized, but chaos ruled the day before this was instituted; this has worked for the last three (3) years.  I LOVE what I am doing.  This is not a job, but my AMBITION.

Phyllis L Jackson
Ms. Evas' President
Uniquely40's CEO/ Founder

MS EVA
Multi Service Excellent Virtual Assistant
Your Outsourcing Professional Assistant
Supporting Business Anywhere, We're Wordlwide
http://www.excellentvirtualassistant.com/
718-673-9223
http://www.uniquely40.com/
We Do More Than Just Typing
800-648-1093